You can find our latest promos on our deals page, here! To keep up to date on all our promotions and sales, sign up for our newsletter at the bottom of our homepage.

For our customers we accept the following payment methods:

Check the section payment methods

You can enter your discount code in several different places on our site.

You can enter one by clicking "Enter it here" below the Check Out button in your cart or at checkout by clicking "Add a discount code or a gift card.”

Be sure to enter the code without any spaces. Only one discount code can be used per purchase.

If you've followed these instructions but you’re still unable to apply your code or your code isn’t working, you can place your order and reach out to our support team at info@diamondshopusa.com to retroactively refund you the value of the code.

Unfortunately, we are not able to cancel or change your order once you submit it. Our system automatically registers, processes, and creates an order that is sent to our fulfillment centers - please be careful during the checkout process!

We urge customers to double-check all their information prior to checkout. Also, we cannot add additional products to your order.

If you receive a product that you do not like, you can learn how to return it here.

Unfortunately, we are not able to update shipping addresses once an order has been submitted.

Additionally, we currently do not have the ability to intercept or update order information with our carriers. Our system automatically registers, processes, and creates an order that is sent to our fulfillment centers.

We urge customers to double-check all their information prior to checkout. However, if the package is marked “return to sender” we will be able to issue a reshipment for you.

There are a few reasons why your order might have been canceled, but one of the primary reasons for order cancellation is due to suspected fraud.

We have a fraud protection software that detects misinformation that alerts us if a few criteria are met. We urge customers to carefully input their card information and personal details so that your order is not flagged. Orders can also be flagged if you attempt to purchase using a VPN.

If all of the information you input was correct, please contact us info@diamondshopusa.com so we can assist you towards a solution.

Refunds can only be issued to the original payment method. It usually takes around 3-5 business days for the refund to appear on your statement, depending on your banking institution. If your original payment method has expired or if you have closed that account, don’t worry! You should still receive your refund.

For cards that have been canceled or expired, your card issuer or banking institution will simply return the money on your replacement card.

If you don’t have a replacement card, the issuer or bank will return your money another way, usually through check or direct deposit into your bank account. If you are experiencing issues receiving your refund, please reach out to your card issuer or banking institution.

All refunds are issued in USD and will be converted based on current exchange rates.

Due to popular demand, some of our products can be sold out. In these cases, they are usually back in stock within a month. You can keep up to date with our in-stock inventory by checking our website or signing up for our newsletter.

There are cases where certain products have been discontinued. In those cases, we hope you can find other products we have that work for you!

If you have any questions about out-of-stock or discontinued products, please reach out to our support team at info@diamondshopusa.com.