You can find our latest promos on our deals page, here! To keep up to date on all our promotions and sales, sign up for our newsletter at the bottom of our homepage.

For our customers we accept the following payment methods: Check the section payment methods

You can enter your discount code in several different places on our site. You can enter one by clicking "Enter it here" below the Check Out button in your cart or at checkout by clicking "Add a discount code or a gift card.” Be sure to enter the code without any spaces. Only one discount code can be used per purchase. If you've followed these instructions but you’re still unable to apply your code or your code isn’t working, you can place your order and reach out to our support team at info@diamondshopusa.com to retroactively refund you the value of the code.

A few minutes after we receive your order, we’ll send you a confirmation email that includes your order number. If you can’t find your confirmation email, check your spam folder. If you are using Gmail, check the promotions folder. If you recently made your purchase, be aware that it may take up to five minutes to process your order before you get your confirmation email. If there’s a spelling mistake in the email address you submitted, we will not be able to send you an email right away. But don’t worry, your order will still be processed as normal. You can contact us at info@diamondshopusa.com anytime and we will update the email address for you.

Unfortunately, order changes and cancellations are not possible as shipments are locked and sent for processing once the order is submitted. We urge customers to double-check all their information prior to checkout as no changes are guaranteed to be made prior to the shipment cutoff.

Unfortunately, we are not able to cancel or change your order once you submit it. Our system automatically registers, processes, and creates an order that is sent to our fulfillment centers - please be careful during the checkout process! We urge customers to double-check all their information prior to checkout. Also, we cannot add additional products to your order. If you receive a product that you do not like, you can learn how to return it here.

Unfortunately, we are not able to update shipping addresses once an order has been submitted. Additionally, we currently do not have the ability to intercept or update order information with our carriers. Our system automatically registers, processes, and creates an order that is sent to our fulfillment centers. We urge customers to double-check all their information prior to checkout. However, if the package is marked “return to sender” we will be able to issue a reshipment for you.

There are a few reasons why your order might have been canceled, but one of the primary reasons for order cancellation is due to suspected fraud. We have a fraud protection software that detects misinformation that alerts us if a few criteria are met. We urge customers to carefully input their card information and personal details so that your order is not flagged. Orders can also be flagged if you attempt to purchase using a VPN. If all of the information you input was correct, please contact us info@diamondshopusa.com so we can assist you towards a solution.

Refunds can only be issued to the original payment method. It usually takes around 3-5 business days for the refund to appear on your statement, depending on your banking institution. If your original payment method has expired or if you have closed that account, don’t worry! You should still receive your refund. For cards that have been canceled or expired, your card issuer or banking institution will simply return the money on your replacement card. If you don’t have a replacement card, the issuer or bank will return your money another way, usually through check or direct deposit into your bank account. If you are experiencing issues receiving your refund, please reach out to your card issuer or banking institution. All refunds are issued in USD and will be converted based on current exchange rates.

Due to popular demand, some of our products can be sold out. In these cases, they are usually back in stock within a month. You can keep up to date with our in-stock inventory by checking our website or signing up for our newsletter. There are cases where certain products have been discontinued. In those cases, we hope you can find other products we have that work for you! If you have any questions about out-of-stock or discontinued products, please reach out to our support team at info@diamondshopusa.com.

For products purchased directly on our Diamond Shop USA website, we offer a 30 Day Satisfaction Guarantee. The 30-day period begins upon the date of your purchase. Within those 30 days, you may submit a request for a full refund*, product exchange, or Diamond's store credit of equivalent value that may be redeemable for any product on our website. *any charges related to expedited shipping will not be refunded. **All Clearance Items are Final Sale and are not eligible for return or exchange**

We encourage you to ship back everything that you received from your original purchase even if the packaging is missing.

You will not be charged a fee for any returns or exchanges. While in almost all cases we do not charge a fee for any returns or exchanges, we do reserve the right to apply a 20% restocking fee or deny a return if the item has been unreasonably tampered with, the original contents are not returned in full, or shows signs of excessive wear and tear from user misuse.

1. Email customer care at info@diamondshopusa.com If you would like a refund, request a return package that includes instructions and a return shipping label. If you would like to make an exchange, request an exchange package. 2. Ship your return, including our filled-out return form. 3. When we receive your return, it will be processed in under 24 hours. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you're requesting an exchange, the merchandise you requested in your exchange form will be shipped immediately once your return is accepted, granted that they're in stock. Marketplace Returns: Items that are shipped from our Marketplace vendors are eligible for returns if they are in the state you received them, and in the original packaging. Marketplace items must be returned directly to the seller. To return your items, please send an email to info@diamondshopusa.com to begin your return. Please note, return labels may take 1-2 business days to be generated. You will receive a confirmation email once the Marketplace seller has received your package and a refund has been processed.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@diamondshopusa.com.

Domestically, we ship to any address in the United States except the following: American Samoa Federated States of Micronesia Guam Marshall Islands Northern Mariana Islands Palau United States Virgin Islands Internationally, we ship to the following countries: Austria Belgium Canada Croatia Denmark Finland France Germany Greece Hungary Ireland Italy Mexico Netherlands Poland Portugal Romania Spain Sweden United Kingdom If your country isn’t listed, don’t worry! We are planning on launching to more countries so sign up for our newsletter to stay up to date as we continue to expand.

Processing time: 2-7 days Shipping time: 7-15days Shipping methods: Standard Shipping (Free Shipping) **Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.

Orders are usually processed in 2-7 business days. Once your order has shipped, you will receive a shipping confirmation email with a tracking link that will allow you to check on your shipments progress. For international shipments, you can find detailed tracking information here: https://passportshipping.com/track Once confirmed, it can take 24 hours for your tracking number to update.

Unfortunately, we are not able to update shipping addresses once an order has been submitted. Additionally, we currently do not have the ability to intercept or update order information with our carriers. Our system automatically registers, processes, and creates an order that is sent to our fulfillment centers. We urge customers to double-check all their information prior to checkout. However, if the package is marked “return to sender” we will be able to issue a reshipment for you.

Shipping companies often take indirect routes to reach a customer's address. Delays for ground shipments also occur often due to inclement weather and poor traffic conditions, so shipments can be held at checkpoints for longer than anticipated. International shipments will often take longer to arrive because of carrier or customs delays. If your package is lost, please file a claim with the carrier. Once the carrier has confirmed the package was lost in transit, you can forward that confirmation to our support team at info@diamondshopusa.com to qualify for a reshipment or full refund. If your shipment has remained at a checkpoint for longer than 14 days, your order has been delivered to the wrong address, or you have continued difficulty locating the status of your package please contact info@diamondshopusa.com.

If your order has arrived with damaged or missing items, please email us at info@diamondshopusa.com with photos of all the items you received in your package and your order number associated with your purchase. We will access and respond to your claim within 3 business days. All damaged, defective, incorrect or missing items must be reported within a reasonable time from delivery date.